Terms of Service

Use Fitlume responsibly. The coach is AI, not a doctor or therapist. If you have a medical condition, talk to a real professional. Don't abuse the platform, don't share your account, and follow your local laws. We can suspend accounts that break these rules.

These Terms are a binding agreement between you and Fitconnect Technologies LLC (“Fitlume”, “we”, “us”), a company registered at the Qatar Financial Centre (QFC), Doha, Qatar. By creating a Fitlume account or using the app, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the app.

Fitlume is an AI-powered fitness, nutrition, and wellness coach. It provides personalised plans, suggestions, and information based on the profile and check-ins you give us. It is NOT medical advice, NOT a substitute for a licensed healthcare professional, and NOT an emergency service.

You must be at least 13 years old (16 in the European Economic Area) to use Fitlume. If you are under 18, you should use Fitlume with the consent of a parent or guardian. You should not start a new training programme without consulting a qualified healthcare professional if you have any medical condition, injury, are pregnant, or take regular medication.

• Keep your login credentials secure.
• One account per person.
• You are responsible for activity under your account.
• You can delete your account at any time from Profile → Delete account. Deletion is immediate and irreversible.

You agree NOT to:

• Use Fitlume for anything illegal or that promotes harm to self or others.
• Attempt to extract performance-enhancing-drug protocols, dangerous diet plans, or unsafe instructions — the coach will refuse, and these attempts may trigger suspension.
• Reverse-engineer, scrape, or rate-limit-abuse the service.
• Resell, sub-license, or commercially redistribute Fitlume content.
• Submit content you do not own (e.g. other people's photos for vision scans).

The coach is strictly limited to fitness, nutrition, recovery, sleep, and motivation. It will refuse and redirect on medical diagnoses, prescriptions, drug stacks, eating-disorder-adjacent goals, and self-harm signals — the latter triggers a country-specific helpline response. If you are in crisis, please contact your local emergency services or the helpline shown in the app.

Fitlume may offer paid tiers. When you subscribe through the Apple App Store or Google Play Store:

• Payment is charged to your store account at confirmation of purchase.
• Your subscription automatically renews unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours prior to the end of the current period, at the cost of the chosen package.
• You can manage subscriptions, view billing, and turn off auto-renew from your App Store / Play Store account settings.
• Any unused portion of a free-trial period (where offered) is forfeited when you purchase a subscription.
• Refunds follow the relevant store's policy; Fitlume cannot issue refunds directly for store-billed subscriptions.

You retain ownership of the content you submit (chats, check-ins, photos). You grant Fitlume a non-exclusive, royalty-free licence to process that content only to deliver the service to you. AI-generated responses are provided to you on a best-effort basis and may contain inaccuracies — use your own judgement before acting on any suggestion.

© Fitconnect Technologies LLC. All rights reserved. The Fitlume name, logo, the “Fitlume” mark (™), the app, and the underlying technology are owned by Fitconnect Technologies LLC and protected by copyright and trademark laws. You may not copy, modify, distribute, or create derivative works without our written permission.

Copyright complaints: If you believe content on Fitlume infringes your copyright, send a written notice to privacy@fitlumeapp.com including: (a) your contact details, (b) identification of the copyrighted work, (c) the URL or location of the allegedly infringing material, (d) a good-faith statement that the use is unauthorised, and (e) your signature (electronic is fine). We respond to valid notices promptly under the standards of the US DMCA and analogous laws.

Fitlume is provided “as-is” and “as-available” without warranty of any kind, whether express, implied, or statutory, to the maximum extent permitted by law. We do not warrant that the service will be uninterrupted, error-free, secure, or fit for a particular purpose. Results vary. Following AI suggestions is at your own risk. Always use common sense and stop any exercise that causes pain.

To the maximum extent permitted by law, Fitlume (including its directors, employees, and affiliates) is not liable for any indirect, incidental, consequential, special, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising from your use of the service. Our total aggregate liability for any claim related to the service is limited to the greater of (a) the amount you paid us in the 12 months preceding the claim or (b) USD 50.

Nothing in these Terms excludes or limits liability that cannot be excluded by law (e.g. liability for death or personal injury caused by negligence, or for fraud).

You agree to indemnify and hold harmless Fitconnect Technologies LLC, its affiliates, and its personnel from any claim, demand, loss, or expense (including reasonable legal fees) arising from (a) your misuse of Fitlume, (b) your breach of these Terms, (c) your violation of any law or third-party right, or (d) content you submit to the service.

We may suspend or terminate accounts that breach these Terms, with or without notice depending on the severity. You may stop using Fitlume at any time and delete your data from Profile → Delete account.

The following sections survive termination: §8 (Content licence — to the extent needed to deliver the service before termination), §9 (IP & copyright), §10 (No warranty), §11 (Limitation of liability), §12 (Indemnification), §15 (Governing law & disputes), and §16 (General).

The following applies if you obtained Fitlume from the Apple App Store:

• These Terms are between you and Fitconnect Technologies LLC only, not with Apple Inc. Apple is not responsible for the app or its content.
• The licence granted to you is a non-transferable licence to use Fitlume on Apple-branded devices that you own or control, in accordance with the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide maintenance or support for the app.
• Apple is not responsible for addressing any claims by you or any third party relating to the app, including product-liability claims, consumer-protection claims, or claims that the app fails to conform to any applicable legal or regulatory requirement.
• In the event of a third-party claim that the app infringes intellectual-property rights, Fitconnect Technologies LLC (not Apple) is solely responsible.
• You represent that you are not located in a country subject to a US government embargo or designated by the US government as a “terrorist-supporting” country, and that you are not on any US government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and upon your acceptance Apple has the right (and is deemed to have accepted the right) to enforce these Terms against you.

These Terms are governed by the laws of the Qatar Financial Centre (QFC). The QFC Civil and Commercial Court has exclusive jurisdiction over any dispute arising from or relating to these Terms or the service — except that any mandatory consumer-protection rights you have under the laws of your country of residence remain unaffected.

Informal resolution first. Before filing a formal claim, you agree to contact us at hello@fitlumeapp.com and give us 30 days to resolve the issue informally. Most issues can be fixed quickly this way.

Nothing in this section prevents either party from seeking urgent injunctive relief or pursuing a small-claims action in a court of competent jurisdiction over the claim.

• Entire agreement: These Terms and the Privacy Policy are the entire agreement between you and Fitlume regarding the service.
• Severability: If any provision is held unenforceable, the remainder of the Terms remains in effect.
• No waiver: Our failure to enforce any right is not a waiver of that right.
• Assignment: You may not assign these Terms; we may assign them to an affiliate or in connection with a merger, acquisition, or sale of assets.
• Force majeure: Neither party is liable for delays caused by events beyond reasonable control (e.g. outages of upstream providers, natural events, government actions).
• Notices: We will notify you of material changes in-app and, where appropriate, by email to your account address.

We may update these Terms. Material changes will be flagged in-app. The “Last updated” date reflects the most recent revision. Continued use of Fitlume after a change means you accept the updated Terms.

Fitlume is operated by Fitconnect Technologies LLC, Qatar Financial Centre, Doha, Qatar. For general questions: hello@fitlumeapp.com. For privacy or data requests: privacy@fitlumeapp.com.